Southwest Medical Associates(SMA), an Optum company, is Nevada’s largest multi-specialty practice, with over 350 physicians and advanced practice clinicians. Our facilities include 22 medical offices, with 13 urgent cares and retail clinics, two lifestyle centers catering to seniors and two outpatient surgery centers. The practice is fully integrated and includes home health, complex disease management, pharmacy services, medical management and palliative care. SMA is actively engaged in population health management, with an emphasis on outcomes, and offers patients compassionate, innovative and high-quality care throughout Nevada. SMA is headquartered in Las Vegas, Nevada.

Our On-Demand Care Department is the largest, most-comprehensive in Nevada for outpatient episodic care, with a quarter million visits annually. The department includes six urgent cares and seven retail clinics, offering a full-spectrum of services, with on-site laboratory, radiology (which includes CT and ultrasound), observation unit and infusion center. Our practice is nearly paperless, with electronic health records, digital radiology, electronic prescriptions and e-visits. The practice encompasses the full scope of urgent care and is evidence-based and protocol driven. Our department also includes a robust telemedicine practice, with nearly 15,000 virtual consultations since 2014.

The Associate Medical Director, OnDemand Medicine, is a member of the leadership team and responsible for the quality, cost and service levels of health care provided by the OnDemand Division. This position works closely with the Medical Director to direct, manage and evaluate OnDemand practice operations. This position is also responsible for planning, implementing and monitoring of activities in direct support of patient satisfaction, quality improvement, utilization and quality management. This position is 70 percent clinical outpatient and 30 percent administrative.
Primary Responsibilities:

• Provide leadership and communication for OnDemand physician leaders, physicians and clinical staff
• Responsible for effective interviewing, selection, orientation, development and retention of OnDemand Medicine providers.
• Partner with medical management staff to promote clinical process improvement and access enhancement; work with operations team to improve operations at clinic level including door to door time and patient experience.
• Ensure effective quality assurance and risk management processes; ensure appropriate utilization of resources and provider education
• Ensure customer satisfaction and compliance with regulatory standards
• Ensure cost effective delivery of health care within the OnDemand practice management operations
• Ensure that all NCQA and other accreditation standards are met; ensure compliance with accurate coding and documentation standards, HEDIS measures.
• Ensure ongoing professional medical management development programs
• Establish direct relationship with key departments including pharmacy, underwriting, medical adjudication, claims and provider relations, and assist with issues and/or concerns